Returns & Exchanges
At Tineco US, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in original condition. If your smart appliance doesn't meet your expectations, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Contact our customer support team or log into your Tineco account to submit a return request with your order number and reason for return.
Prepare the Package
Place the product in its original packaging including all accessories, manuals, and promotional items to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund back to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing